The transparence of PINE64 is quite remarkable. They notified me that the brand new Pinebook Pro that I received recently has a problem with the keyboard/mouse firmware. They suggested that I update it, which I did after getting home from work. The process was quick and worked like a charm. The keyboard is very nice indeed. ...and yes, a tad better than yesterday.
But informing customers about things the company has goofed up is rare nowadays. So PINE64 should have credit for still doing it.